Career

Office Manager with P&C responsibilities (MAT Cover)

Location: MENA

Department : P&C

Reports to : Global P&C Director with a dotted line to VP – MENA

JOB SUMMARY/OVERVIEW:

We are looking for an experienced Office Manager to cover maternity leave, who will not only manage our office operations but support our P&C functions that would be adhoc in nature.  This role is designed for a highly organized individual who can manage day-to-day office needs, coordinate logistics, support the IT team, and oversee HR functions such as payroll, employee onboarding, and professional development initiatives. The successful candidate will play an important part in maintaining operational effectiveness while encouraging a positive workplace culture.

ESSENTIAL DUTIES AND RESPONSIBILITES

Office Management:

  • Oversee the effective functioning of the office by organizing workplaces, maintaining equipment, and managing office supplies (regular order of consumables as well as perishables) in order to foster a pleasant and productive atmosphere.
  • Act as the principal liaison for individuals visiting the office, overseeing the organization of guest activities and maintaining a hospitable ambiance.
  • This includes liaising with security and building management to send visitor details for parking as well as arranging the spaces.
  • Oversee contractual agreements and relationships with service providers (du, AXS, DEWA), landlords, and office vendors (e.g., the regional IT vendor and the printer), encompassing fire safety protocols and the reestablishment of access(in case of disconnection).
  • For new employee or adjudicator requests, coordinate office security measures, including keycard/fingerprint access, to ensure employee safety and the protection of office assets.
  • Supervise and coordinate all administrative tasks that contribute to the efficient operation of an office.
  • Manage the budget and expenditures of the office to ensure that resources are managed cost-effectively, over see any repairs and replacement of office equipment’s as and when needed.
  • Coordinate the utilization of DHL courier services for marketing and public relations materials, in addition to expediting urgent deliveries for the sales team through Careem.
  • Assist the IT team in managing logistical matters, specifically those associated with accommodating the needs of EOR team members, in order to maintain uninterrupted technology operations.
  • Regular catchup with global IT team for any IT related issues such as printer, equipment, laptops replacement etc.
  • Cultivate a work environment that is inclusive and supportive by coordinating team-building exercises and community events, seminars, and social gatherings that foster collaboration and team spirit; negotiate with different suppliers to optimize the cost and meet the budget the set for the expenses associated with these activities(including updating the team about fuel policies, ensuring that there are no pivots and updating AP team about any and all agreements).
  • Organize and synchronize weekly buns and special events (such as mental health May) with a focus on accommodating a wide range of preferences in order to promote  and ensure inclusiveness.
  • Serve as a point of contact for team members for office-related inquiries, demonstrating a supportive and solution-oriented approach.

 

Finance Support:

 

  • Provide administrative support to the finance team by aiding in the processing of invoices, adding suppliers in NS, generating expense reports, and ensuring vendors and service providers are paid in a timely manner.
  • In order to support the expense file process, pursue digital, marketing, and other departments to facilitate the collection and filing of financial documents, including bank statements and receipts.
  • Before POs are generated for the AP team to pay, verify that received invoices have been tabulated, matched with final purchases, and signed off.
  • Monitoring monthly NS reports to ensure accurate billing of all invoices and POs and prevention of overspending.
  • Act as an intermediary between the finance and vendors, suppliers ensuring that all financial inquiries and discrepancies pertaining to office operations are resolved expeditiously and with clarity.

 

P&C support:

  • Oversee the onboarding process for new employees, newly recruited adjudicators including EOR employees, ensuring a smooth transition into the company.
  • Communicate with the EOR company’s allotted account manager regarding any employee issues or concerns.
  • Handle monthly payroll operations, including the issuance of employee pay stubs(as and when needed) and the confirmation and administration of all deductions and additions. Additionally issue any salary certifications, letters of employment for immigration purposes, and so forth.

Also, assist in verifying monthly payments for the employee onboarded via EOR with AP and examine the salary-pay division to ensure pension payments are covered and no surcharges apply.

  • Oversee the renewal and application processes for labor cards and visas, ensuring adherence to the regulations and laws of the local immigration authorities.
  • Assign team members LinkedIn Learning courses, oversee their progress, and ensure courses are completed in accordance with the timelines (courses to be assigned as agreed upon with Senior P&C Manager).
  • Liaise with external vendors for additional professional development opportunities, ensuring relevant courses are provided to meet team needs based on the L&D plans.
  • Collaborate closely with team supervisors in order to guarantee the timely completion of pre-course questionnaires and other preparatory obligations prior to the designated training session.
  • Supervise and administer monthly sick leave records, ensuring HR policy compliance and timely receipt of medical certificates.
  • Maintain HR files and documents in strict adherence to labor laws to safeguard employee information and maintain confidentiality.

 

Sr. Records Manager – Client Partnering

Location: KSA  / Flexible

Department : RMT

Reports to : Head of RMT – MENA

JOB SUMMARY/OVERVIEW:

This profile, working in collaboration with the Commercial Team for Saudi Arabia, will leverage their project management knowledge to ensure the successful closure of deals throughout our CAST initiatives, from the inception phase to record activation and conclusion.

Although they play an essential part in the commercial process, their primary focus is on client satisfaction and project management rather than on the direct execution of revenue generation.

  • This role is instrumental in understanding client requirements for specific projects and briefs and highlighting its unique focus on supporting the sales strategy through project management expertise, enhancing relationships with clients, and ensuring the seamless delivery of projects in line with our SLAs.
  • The Senior RMT Manager, in their role as a critical link between clients and the GWR, demonstrates exceptional proficiency in converting client specifications into viable and innovative record ideas. This shows their ability in thoroughly comprehending client briefs or requirements whether they are related to technical or creative ones, and generating compelling record titles or ideas. During PM introduction calls or briefings, in particular, they clearly communicate the basic GWR guidelines and evidences that are required for achieving successfully the record title. This demonstrates their commitment to project excellence, which is visible in their proactive approach and great communication skills towards the client.

ESSENTIAL DUTIES AND RESPONSIBILITES
  • Client Relationship Management:

–        Act as the primary liaison for clients from Saudi region or any other MENA territories, after the project assignment by RMT Head, ensure proactive clear and effective communication, addressing inquiries, and maintaining transparency throughout the project.

–        Develop and maintain strong relationships with both internal and external clients.

–        Make sure projects are in line with clients’ broader goals by getting to the bottom of their objectives.

–        Serve as the main point of contact for stakeholders, handling their concerns and ensuring constant communication.

  • Creative Brainstorming and documentation:

–        Motivate participants to come up with creative record ideas by leading and facilitating brainstorming sessions.

–        Record the meeting’s conclusions to give everyone involved an accurate and complete picture.

–        Translate creative ideas into actionable or doable record concepts and draft titles and guidelines.

  • Feedback Collection:

–        Draw actionable insights for continuous improvement from customer comments, complaints, and feedback, and suggest them to the Head of RMT.

–        Communicate relevant feedback to teams to guarantee they are in sync with client as well as RMT goals.

  • Record Guideline Development:

–        Formulate comprehensive record guidelines following extensive research and feedback from Head of RMT, consultants as well as SME’s, all while ensuring GWR global standards and metrics are met.

–        Collaborate with Head of RMT, RCT team as well as well external consultants, when needed, to enhance research efforts, leveraging their expertise to provide in-depth insights in line with industry standards.

–        Make sure the guidelines are clear and concise so that everyone can follow them, from applicants to record future record holders.

  • Outreach Initiatives Support:

–        Leverage proactive RMT expertise and support in the form of suggesting existing or prospective record suggestions or titles for clients in order to optimize outreach efforts.

–        Support the CAST team member in outreach initiatives through collaborative efforts, different task forces, delivering project management support to optimize client acquisition and engagement strategies.

 

  • Championing SLA:

–        Make sure that the team keeps to the SLAs that they helped establish for internal and external customers.

–        In order to keep SLAs relevant and in line with both client needs and organizational or team goals, they should be review them and keep optimized on a regular basis.

 

Customer Service

This section highlights the importance of a Sr. Record Manager in setting the standard for excellent customer service among team members and external clients, and in ensuring that this standard is continuously met for all GWR clients.

 

–        Prompt and Professional Communication – client brief.

·        Responsibility: Respond to CAST briefs (as received from clients) as well as concerns, promptly and courteously by following the set SLA for the department.

·        Deliverable: CAST/Clients receive timely responses, fostering a positive experience

–        Quality Com:

·        Responsibility: To maintain a high standard of communication to provide clear project expectations, guidelines, timelines, and issue resolution during and after PM’s

·        Deliverable: Decreased Turnaround and sticking to SLA which would provide transparency in response times and feedback collection, ensuring clients receive timely assistance and solutions (as per agreed upon SLA).

–        Issue Resolution:

·        Responsibility: Proactively resolve client issues, conflicts, and inquiries, ensuring satisfaction and a smooth project experience.

·        Deliverable: Quality Control to ensure GWR service standards, project success, and client satisfaction.

 

 

JOB REQUIREMENTS AND QUALIFICATION

  Education:

Undergraduate Degree

Other Knowledge, Skills and Abilities:

3-5 years’ relevant working experience.

Knowledge:

1.      Customer Servicing: Knowledge of customer service best practices, including maintaining client satisfaction, handling inquiries and concerns, and managing client expectations.

2.      Project Management: Being able to communicate well with clients and project teams requires knowledge of the basics of project management, such as timeframes for the project, SLA for the team and deliverables.

3.      SLA Understanding: Knowledge of Service Level Agreements(SLA) and their significance in project and customer service contexts.

Abilities:

1.      Quick Learning: Able to pick up new information and techniques quickly and with a positive attitude.

2.      Effective Communication: Proficiency in clear and concise communication, both written and verbal, to facilitate smooth interactions with clients and the project team.

3.      Attention to Detail: A keen eye for detail, ensuring precision in tasks, especially when processing applications.

4.      Multi-Tasking: The capability to manage multiple tasks simultaneously, ensuring efficiency in a dynamic work environment.

5.      Problem Solving Aptitude: Good problem-solving skills to identify and address issues when reviewing applications, often with guidance from more experienced team members.

Skills:

1.      Organizational Skills: Basic organizational skills for maintaining orderly application records and details.

2.      Adaptability: Flexibility in embracing changing work demands and tasks as needed.

3.      Listening Skills: The capacity to actively listen and accurately follow instructions.

4.      Research Basics: Proficiency in elementary research techniques, as research is part of the role.

5.      Confidentiality Awareness: Understanding and commitment to maintaining confidentiality regarding sensitive company and customer information.

6.      Passion for Brand: Demonstrated enthusiasm for the company’s brand and values, fostering a sense of dedication.

 

 

 

Commercial Executive

Location: MENA / Flexible

Department : CAST

Reports to : Sr. Commercial Manager

JOB SUMMARY/OVERVIEW:

To fully understand Guinness World Records commercial product portfolio and sell these solutions to key prospects and recurring customers, developing new incoming leads and building and maintain long lasting relationships with client.

The Commercial Executive is a critical contributor to GWRs business growth, with a primary focus on outreach, networking, and lead generation. Operating within assigned territories, this role involves actively identifying potential clients, initiating meaningful connections, and driving interest in the company’s services and offerings.

The role emphasizes building a robust pipeline through targeted outreach efforts such as personalized communications, participation in networking events, and engaging with prospective clients across multiple channels.

Key responsibilities include organizing client outreach campaigns, representing GWR at industry events, and maintaining accurate records of outreach activities in Salesforce. This position also contributes insights from outreach efforts to help shape and enhance the overall sales strategy.

Success in this role is measured by the ability to generate high-quality leads, build strong client relationships, and meet or exceed outreach and engagement targets, all while upholding GWR brand values and brand reputation.

JOB REQUIREMENTS AND QUALIFICATION

Education: Undergraduate Degree

Training, License, Certification Requirements:

• At least 2 years’ experience within account management in the GCC.
• Is fluent in English and Arabic.
• Experience in marketing and PR campaigns
• Experience in working in or with creative agencies is preferred.
• Experience of selling creative services along with trademark and licensing
• CRM experience is necessary

• You will have experience in the following areas:
o Building relationships with accounts, prospects, and customers
o Creating proposals using creative briefs
o Upselling and maximisation of new and existing customers
o Negotiating and managing opportunities and successfully closing deals
o Processing documentation, general sales administration
o Collaborate to ensure the customer gets the best experience
• Tenacious and ambitious
• Team player who can work independently
• Articulate, organised and professional
• Target driven
• Able to liaise with customer from all backgrounds
• Exceptional telephone manner and proposal writing
• Additional languages are preferred due to the nature of the business but are not essential
• Experience working with agencies
• Cultural sensitivity
• Experience in customer service, with the general public and business 2 business
• Ability to prioritise and manage personal time
• Enjoys the responsibility of working autonomously

Other Knowledge, Skills and Abilities:

JOB CHALLENGES:
• Owning many projects
• Creating presentations for customers to meet their requirements
• Explaining the benefits that GWR can deliver to a customer of their campaign
• Processing high volumes of work efficiently and effectively

KEY RELATIONSHIPS:
• Customers, Potential Customers
• PR and Creative Agencies, Government Agencies & Local Authorities
• Account Managers in other offices
• ME Sr. Commercial Manager – direct report, support with agency deals, performance reporting and analysis
• ME HEAD of CAST – support for trademark licensing or campaign deal structure
• Record Management Team and Project Management Team – for record information, claim management and adjudication services
• Sr. Marketing Manager – B2B services, marketing assets, trademark approvals, customer analysis

 

 

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Freelance PR Specialist

Location: Saudi / Flexible

Job Type: Freelance / Contract

About the Role:

We are seeking experienced Freelance PR Specialists to work with our clients on media relations, campaign execution, and event coordination. This role is perfect for PR professionals who thrive in a flexible work environment, possess a strong network within the media industry, and can deliver results independently.

Key Responsibilities:

Media Relations: Build and maintain relationships with key media contacts to secure coverage for our clients.
Campaign Execution: Plan, execute, and manage PR campaigns to promote our clients’ brands, services, or events.
Event Coordination: Organize and oversee events, including press conferences, product launches, and media briefings.
Content Development: Write and edit press releases, pitches, and other PR materials tailored to target audiences.
Reporting: Track and report on PR activities and media coverage to measure campaign success and client ROI.
Requirements:

Experience: Minimum of 3-5 years in public relations, ideally with freelance or agency experience.
Proven Track Record: Demonstrated success in media placements, managing PR campaigns, and coordinating events.
Skills: Excellent written and verbal communication skills, strong organizational abilities, and the capacity to multitask and meet deadlines.
Independence: Ability to work independently, take initiative, and adapt to a fast-paced environment.

Network: Established media contacts across relevant industries are a plus.
How to Apply:

If you’re passionate about PR and enjoy working independently, we’d love to hear from you! Please submit your resume, a brief cover letter, and examples of recent work

Job Title: Event Steward (Part-Time/Full-Time)

Location: UAE, multiple venues(Abu Dhabi, Dubai)

Job Type: Part-Time

About the Role:

We are looking for enthusiastic Event Stewards to join our team and contribute to the success of our events. This role is ideal for individuals who are passionate about hospitality, have excellent customer service skills, and enjoy working in dynamic environments. As an Event Steward, you’ll assist with event setup, guest coordination, and provide on-site management to ensure smooth event operations.

Key Responsibilities:

Event Setup: Assist in preparing the event venue, arranging seating, signage, and other necessary items.
Guest Coordination: Welcome guests, check tickets, and provide information and assistance throughout the event.
On-Site Management: Monitor the event area, respond to guest inquiries, and address any issues to ensure a positive experience.
Safety & Security: Support the safety of attendees by following event protocols and helping enforce rules and guidelines.
Post-Event: Help with event teardown, cleaning, and ensuring the venue is left in good condition.
Requirements:

Experience: Previous experience in hospitality, customer service, or events is preferred but not required.
Skills: Strong communication and interpersonal skills, with a customer-first attitude.
Physical Ability: Comfortable with standing for extended periods and performing tasks related to event setup and teardown.
Team Player: Ability to work effectively with others, follow instructions, and adapt to a fast-paced environment.
Flexibility: Willingness to work varied shifts, including evenings, weekends, and holidays as needed.

Benefits:

Competitive hourly wage
Flexible shifts (part-time or full-time)
Opportunity to work at a variety of events and gain hospitality experience
Positive and supportive team environment

Job Title: Event Steward (Part-Time/Full-Time)

Location: UAE, multiple venues(Abu Dhabi, Dubai)

Job Type: Part-Time

About the Role:

We are looking for enthusiastic Event Stewards to join our team and contribute to the success of our events. This role is ideal for individuals who are passionate about hospitality, have excellent customer service skills, and enjoy working in dynamic environments. As an Event Steward, you’ll assist with event setup, guest coordination, and provide on-site management to ensure smooth event operations.

Key Responsibilities:

Event Setup: Assist in preparing the event venue, arranging seating, signage, and other necessary items.
Guest Coordination: Welcome guests, check tickets, and provide information and assistance throughout the event.
On-Site Management: Monitor the event area, respond to guest inquiries, and address any issues to ensure a positive experience.
Safety & Security: Support the safety of attendees by following event protocols and helping enforce rules and guidelines.
Post-Event: Help with event teardown, cleaning, and ensuring the venue is left in good condition.
Requirements:

Experience: Previous experience in hospitality, customer service, or events is preferred but not required.
Skills: Strong communication and interpersonal skills, with a customer-first attitude.
Physical Ability: Comfortable with standing for extended periods and performing tasks related to event setup and teardown.
Team Player: Ability to work effectively with others, follow instructions, and adapt to a fast-paced environment.
Flexibility: Willingness to work varied shifts, including evenings, weekends, and holidays as needed.

Benefits:

Competitive hourly wage
Flexible shifts (part-time or full-time)
Opportunity to work at a variety of events and gain hospitality experience
Positive and supportive team environment

PR Account Manager

Location: Riyadh

Job Type: Full-Time

About the Role:

We are looking for an experienced and motivated PR Account Manager to join our team and manage high-profile client accounts. This role involves leading PR campaigns, developing strategic communication plans, and maintaining strong client relations. The ideal candidate is a strategic thinker with a deep understanding of the PR landscape, media connections, and digital communications.

Key Responsibilities:

Client Relations: Serve as the primary contact for high-profile clients, understanding their objectives and providing tailored strategic advice.
Campaign Leadership: Plan, implement, and oversee multi-channel PR campaigns, including digital and traditional media, to achieve client goals.
Strategic Planning: Develop and execute comprehensive PR strategies that align with client needs and drive brand visibility.
Media Relations: Build and sustain relationships with key media contacts across TV, radio, online, and print platforms, securing impactful media coverage.
Digital & Social Media: Oversee digital PR initiatives, including influencer partnerships and social media strategies, ensuring a cohesive brand presence across all channels.
Content Development: Craft and review press releases, media pitches, blog posts, and talking points, tailored to each platform and audience.
Team Collaboration: Work closely with internal teams, including content, social media, and digital marketing, to ensure seamless campaign execution.
Reporting & Analysis: Use analytics tools to track, measure, and report on PR campaign success, providing clients with actionable insights and recommendations.

Requirements:

Experience: Minimum of 5 years in public relations, with at least 2 years in account management. Proven success managing high-profile clients and leading multi-channel PR campaigns.
Skills: Strong written and verbal communication skills, strategic planning abilities, and project management expertise.
Media Network: Established media contacts across various channels, including TV, radio, digital, and print.
Digital Proficiency: Familiarity with PR and social media tools (e.g., Cision, Meltwater, Hootsuite, or Sprout Social) for monitoring, reporting, and content distribution.
Problem Solver: Creative thinker who can quickly resolve issues and adapt to changing client needs.
Industry Knowledge: Deep knowledge of industry trends and the ability to translate these into actionable strategies for clients.
Education: Bachelor’s degree in Public Relations, Communications, Journalism, Marketing, or a related field is preferred.

Job Title: Part-Time Social Media Coordinator

Location: Remote / Dubai

Job Type: Part-Time

About the Role:

We are seeking creative and proactive Part-Time Social Media Coordinators to join our team. In this role, you’ll be responsible for managing our online presence for PR events, crafting engaging content, interacting with our audience, and tracking performance across social media platforms. This position is ideal for those who are passionate about social media, enjoy working in a flexible environment, and have a knack for community building.

Key Responsibilities:

Content Creation: Develop, schedule, and publish content across social media platforms, including posts, stories, and event updates.
Community Engagement: Interact with followers, respond to comments, and monitor online conversations to foster a positive brand presence.
Performance Tracking: Use analytics tools to track engagement metrics, analyze campaign performance, and generate reports on social media activities.
Event Promotion: Coordinate social media coverage for PR events, including live posting, capturing key moments, and amplifying event reach.
Trend Monitoring: Stay updated on social media trends, platform updates, and best practices to optimize content and engagement strategies..

Requirements

Experience: 1-2 years of experience in social media management or coordination, preferably in PR or event promotion.
Skills: Strong written communication skills, with an eye for detail and the ability to craft compelling content.
Digital Proficiency: Familiarity with social media platforms (Instagram, Facebook, Twitter, LinkedIn) and scheduling tools like Hootsuite, Buffer, or Later.
Analytics Knowledge: Understanding of social media analytics and reporting tools (e.g., Facebook Insights, Twitter Analytics, Google Analytics).
Creativity & Initiative: A creative thinker who can work independently, bring fresh ideas, and adapt quickly to different content formats.
Flexibility: Willingness to work flexible hours, including evenings and weekends, to cover live events and manage time-sensitive content.

How to Apply:

If you’re enthusiastic about social media and enjoy creating engaging content, we’d love to hear from you! Please submit your resume, a brief cover letter, and examples of recent social media work.

Job Title: Videographer and Editor

Location: Riyadh / Remote Options Available

Job Type: Full-Time

About the Role:

We are looking for a talented Videographer and Editor to join our client’s team. This role involves capturing high-quality footage, producing compelling videos, and editing content to showcase our PR events and campaigns. The ideal candidate is skilled in both filming and post-production, has a keen eye for detail, and can tell captivating stories through video.

Key Responsibilities:

Videography: Capture live footage at PR events, interviews, and behind-the-scenes content to highlight key moments and bring events to life.
Editing: Edit raw footage into polished, professional videos, including event recaps, promotional clips, and social media content.
Creative Direction: Collaborate with the team to develop creative concepts and storyboards that align with brand objectives and client messaging.
Post-Production: Handle all aspects of post-production, including color grading, audio mixing, adding effects, and ensuring high-quality output.
Asset Management: Organize and maintain video files, ensuring proper storage and easy access for future use.
Social Media Adaptation: Format videos for various platforms, including Instagram, YouTube, TikTok, and Facebook, following each platform’s best practices.
Trend Awareness: Stay current with industry trends, video techniques, and new technology to enhance content quality and engagement.

Senior Digital Content Manager

Department: BrandComms of Global Organization
Location: MENA Region
Reports to: Head of PR

Job Type: Full-Time

About the Role:

We are seeking a highly skilled and innovative Senior Digital Content Manager to lead digital content strategy and execution for a Global Organization in the MENA region. This role will be responsible for creating, managing, and optimizing content across all digital channels to enhance brand visibility and engagement. Working closely with the Brand Communications team, this role will also collaborate with global digital and regional sales teams to ensure alignment with business objectives and brand initiatives. The Senior Digital Content Manager will oversee SEO efforts, content performance analysis, and the development of a robust content calendar tailored to the MENA market’s unique preferences and trends.

Content Strategy Development:

Develop and execute a digital content strategy that aligns with brand goals and resonates with the MENA audience.
Ensure all content is engaging, informative, and reflective of the region’s cultural nuances.

Content Calendar Management:

Create and manage a comprehensive content calendar to plan and schedule content across platforms.
Align content timing with marketing and sales strategies while incorporating key regional events and trends.

SEO and Analytics:

Optimize content for SEO to drive organic traffic and improve search rankings.
Monitor and analyze content performance metrics, adjusting strategies based on data-driven insights.

Cross-Functional Collaboration:

Work closely with the Brand Communications and global digital teams to maintain brand consistency and message alignment.
Collaborate with sales teams to create content that drives business growth and customer engagement.

Digital Channel Development:

Lead the management of regional digital channels, ensuring content is effectively distributed and optimized for maximum engagement.
Continuously improve channel operations to meet evolving digital trends.

Performance Monitoring:

Track digital content performance using key metrics and provide actionable insights for future strategies.
Adjust content approaches to align with changing audience behaviours and market conditions.

Innovation and Market Awareness:

Stay updated on digital trends, audience behaviours, and competitive activity within the MENA region.
Ensure content remains fresh and innovative, leveraging new digital tools and techniques.

Compliance and External Partnerships:

Ensure all digital content adheres to legal, privacy, and regulatory standards in the MENA region.
Manage relationships with external agencies, freelancers, or partners to support content creation and distribution.
Requirements:

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